RETURN & REFUND POLICY

PLEASE NOTE: Return shipping is not free. Return shipping costs are the responsibility of the customer.

Can I return my order?

Yes, you can return your order. If you are not satisfied with your purchase, you may return it within 30 days of receiving your order, provided that the following conditions are met:

• The order includes all original parts, components, and packaging exactly as received.

• The product shows only normal handling and use. Damage caused by careless handling is excluded.

• Products where hygiene is important must be cleaned before initiating a return.

• Any defect must be reported immediately upon receipt of the product.

• We reserve the right to charge return shipping costs to the customer.

• Returns will be processed within 7 business days. If all conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through no fault of our own.

How do I return my order?

If your order meets the conditions above, please follow these steps:

Send an email to: (email address)

Please include the following information:

• Order number

• Reason for the return request

• Photo of the product if it is damaged

• Customer's full name

• Customer's address

We will contact you and provide the correct return address.

Please do not send your return to the sender's address. Return shipping costs are the responsibility of the customer.

Cancellation Policy

The cancellation period is 30 days from the date on which you, or a third party designated by you, received the goods.

Due to our automated order processing system, orders are processed immediately after purchase. Therefore, we cannot stop or modify a shipment once it has been processed.

To exercise your right of withdrawal, you must notify Emma Toronto by means of a clear statement (for example, by email). The withdrawal process is completed once we have received the returned goods.

Return shipping costs are the responsibility of the customer.

Orders Already in Transit

As our products are shipped from Asia, delivery times may be longer.

If your order has already been dispatched, cancellation is no longer possible. However, you may notify us of your intention to cancel and return the goods once they have been delivered.

To help expedite the process, please send us your shipping confirmation once the return has been dispatched.

Effects of Withdrawal

If you exercise your right of withdrawal, we will refund all payments received from you, excluding any additional delivery costs resulting from your choice of a shipping method other than the least expensive standard delivery option offered by us.

Refunds will be issued using the same payment method used for the original transaction, and no additional fees will be charged.

IMPORTANT

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.